Shipping & Returns

Draft policy — confirm the actual shipping and return terms before launch.

Shipping destinations

Available destinations and shipping charges will be displayed at checkout. Do not accept orders to destinations that your fulfilment provider cannot serve.

Processing and delivery estimates

Add your actual order-processing time, shipping methods, costs, and estimated delivery windows here. Delivery estimates should be described as estimates unless guaranteed.

Order tracking

If tracking is available, tracking information will be sent to the email address provided at checkout.

Address accuracy

Customers should review their shipping address before submitting an order and contact support promptly if an error is found. Changes may not be possible after dispatch.

Returns and refunds

Add your actual return window, product-condition requirements, return shipping responsibility, and refund processing timeline. The policy must not limit any non-excludable rights or remedies under applicable consumer law.

Damaged, defective, or incorrect orders

Customers should contact support with their order number and photos of any damaged, defective, or incorrect item so the issue can be reviewed.

Contact

Contact: +1 (201) 435-5562 · cuddlesprout.store
360 Martin Luther King Dr, Jersey City, NJ 07305, United States.